Q)  Why do I see different prices for the same product?

You could see different prices for the same product, as it could be listed by many Sellers.

Q)  Is installation offered for all products?

Installation and demo are offered for certain items by sellers through the brand or an authorised service provider

Q)  Is it necessary to have an account to shop on Pencil Electronics?

Yes, it's necessary to log into your Pencil Electroncis account to shop. Shopping as a logged-in user is fast & convenient and also provides extra security.
You'll have access to a personalized shopping experience including recommendations and quicker check-out.

Q)  What does 'Preorder' or 'Forthcoming' mean?

Items marked as 'Preorder' or 'Forthcoming' are expected to be released soon and you can pre-book them with sellers. Such items will be shipped after their official release by the seller with whom you've pre-booked them.

Q)  Do sellers on Pencil Electronics ship internationally?

Currently, sellers on Pencil Electronics only ship within India.

Q)  Can I use an item that has been given to me as a gift from a state sponsored or an NGO-funded freebie distribution programme to get discounts through exchange offers?

No, as per company policy, such items are not eligible for discounts under exchange offers. You can also refer to the 'Exchange Offers' section in the 'Terms of Use' page for more details.

Q)  Why do I see a 'delivery charge'?

It usually costs our sellers more to ship some items. So, sometimes they choose to add a delivery charge. The delivery charge is waived off by some sellers if you shop with them for a certain amount. For more information, check the individual seller's policy on the product page.